Refund policy
Last updated: October 18, 2026
We want you to feel confident ordering from Pure Water Filter. This Return and Refund Policy explains how returns, refunds, exchanges, and damaged or defective products are handled for purchases made through our website.
1. 60-Day Return Policy
We accept eligible returns within 60 days of the date your order is delivered.
If you are not satisfied with your purchase, please contact us through our Contact page within the 60-day period.
Please include your order number and the email address used to place the order so we can locate your purchase and provide return instructions.
2. Return Eligibility
To be eligible for a standard return, the product should be returned in substantially the same condition in which it was received and, where reasonably possible, with its original packaging, accessories, instructions, and other included components.
Products that have been excessively used, intentionally damaged, altered, modified, or returned incomplete may not qualify for a full refund, except where applicable law requires otherwise.
3. Used Water Filters
For hygiene, safety, and product-integrity reasons, water filtration products that have been used with water may be subject to additional review before a return is approved.
If you have used your water filter and would like to request a return, please contact us through our Contact page before sending the product back.
We will review the circumstances and provide the appropriate return instructions.
4. How to Start a Return
Before sending any product back, please contact us through our Contact page.
Please provide:
- Your order number
- The email address used for the order
- The product you would like to return
- A short explanation of the reason for the return
If necessary, we may ask for photographs or other information to help us review the request.
Please do not send products back without first receiving return instructions from us.
5. Return Shipping Costs
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service when returning a product.
We are not responsible for return packages that are lost in transit before they reach the designated return address.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible through our Contact page.
Please include your order number and, where possible, photographs showing the product and packaging.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
Where the issue is our responsibility, we will not require you to bear reasonable return shipping costs.
7. Refunds
Once your return is received and reviewed, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank, card issuer, or payment provider to process and display the refund after it has been issued.
8. Original Shipping Charges
Original shipping charges are generally non-refundable unless the product was defective, damaged, incorrect, or applicable law requires the shipping charge to be refunded.
9. Exchanges
If you would like to exchange an eligible product, please contact us through our Contact page.
Exchanges are subject to product availability.
Depending on the circumstances, we may ask you to return the original product before a replacement is shipped.
10. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible through our Contact page.
We cannot guarantee cancellation once an order has entered processing or has already shipped.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
11. Missing or Lost Orders
If your tracking information shows an unusual delay or you believe your package has been lost, please contact us through our Contact page.
We may ask you to allow reasonable time for the shipping carrier to investigate before providing a replacement, refund, or other resolution.
12. Refund Abuse and Fraud
Our return policy is intended to provide a fair and reasonable experience for genuine customers.
Where permitted by law, we reserve the right to refuse or limit returns or refunds where we reasonably believe there has been fraud, repeated abuse of the return policy, false claims, deliberate product damage, manipulation, or other misuse.
13. Purchases From Third Parties
This policy applies only to products purchased directly through the Pure Water Filter website.
Products purchased through another retailer, marketplace, distributor, or third-party seller are subject to that seller's return and refund policy.
14. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favorable than the terms of this policy, those legal rights will apply.
15. Changes to This Policy
We may update this Return and Refund Policy from time to time.
Any updated version will be posted on our website with a revised “Last updated” date.
16. Contact Us
If you have questions about a return, refund, exchange, damaged product, or an existing order, please contact us through our Contact page.