Shipping policy
Last updated: October 18, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from the Pure Water Filter website (the “Site”).
1. Shipping Destinations
We currently ship to the destinations shown as available during checkout.
Shipping availability may vary depending on the product, delivery address, carrier availability, and other operational factors.
2. Shipping Rates
Shipping charges are calculated and displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping, reduced shipping rates, or other promotional shipping offers. Any applicable eligibility requirements or minimum order thresholds will be displayed on the Site or at checkout.
3. Order Processing
Orders are processed as quickly as reasonably possible after they are placed.
Processing times may vary depending on order volume, weekends, holidays, product availability, payment verification, or other circumstances.
Orders placed on weekends or public holidays may begin processing on the next available business day.
4. Delivery Times
Estimated delivery times may be displayed on the Site, product page, or during checkout.
Delivery times are estimates only unless expressly stated otherwise and are not guaranteed.
Delays may occasionally occur because of:
- Carrier delays
- Weather conditions
- High shipping volumes
- Holidays
- Incorrect or incomplete shipping information
- Customs or import processing where applicable
- Other circumstances outside our reasonable control
5. Tracking Information
Where tracking is available, tracking information will generally be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after a shipment is created.
Tracking information may occasionally take longer to display even after the package has entered the carrier's network.
6. Shipping Address
You are responsible for providing a complete and accurate shipping address when placing your order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing your order, please contact us as soon as possible through our Contact page.
We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
7. Incorrect or Incomplete Addresses
We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned because of an address issue, please contact us so we can review the order and determine the appropriate next steps.
Additional shipping charges may apply if an order needs to be shipped again because of an incorrect or incomplete address, except where applicable law requires otherwise.
8. Lost Packages
If your tracking information shows an unusual delay or you believe your package may have been lost, please contact us through our Contact page.
We may ask you to confirm your shipping information and allow reasonable time for the carrier to investigate the shipment.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
9. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors where appropriate, and with the carrier.
If you are still unable to locate the package, please contact us through our Contact page.
We may ask you to cooperate with a carrier investigation before a replacement or refund is issued.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible through our Contact page.
Please include your order number and, where possible, photographs of the product, shipping package, and any visible damage.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
11. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us through our Contact page.
We may ask you to provide your order number and photographs of the package or products received.
After reviewing the issue, we will provide an appropriate resolution.
12. International Orders, Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage charges, or similar fees may apply depending on the destination country.
Unless expressly stated otherwise at checkout, such charges may be the responsibility of the recipient.
Customs processing may also cause additional delivery delays that are outside our control.
13. Refused or Undeliverable Packages
If a shipment is refused or cannot be delivered and is returned to us, please contact us through our Contact page.
We will review the circumstances and determine whether the order can be reshipped, refunded, or otherwise resolved.
Where permitted by law, additional shipping costs may apply if a package must be shipped again.
14. Multiple Shipments
In some cases, products from the same order may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
15. Promotional Shipping Offers
We may occasionally offer free shipping, discounted shipping, or other promotional delivery offers.
Promotional shipping offers may be subject to separate conditions, minimum purchase amounts, eligible destinations, product restrictions, or expiration dates.
16. Returns
Returns and refunds are governed by our Return and Refund Policy.
Please contact us before returning a product so that we can provide the appropriate instructions.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to shipping destinations, carriers, rates, delivery practices, legal requirements, or our business operations.
Any updated version will be posted on the Site with a revised “Last updated” date.
18. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us through our Contact page.