Terms of service
Last updated: October 18, 2026
These Terms of Service govern your use of the Pure Water Filter website (the “Site”) and any purchases made through the Site.
By accessing the Site, using the Site, or placing an order, you agree to these Terms.
1. Use of the Site
You may use the Site only for lawful purposes and in accordance with these Terms.
You agree not to misuse the Site, interfere with its operation, attempt to gain unauthorized access to any systems or data, or use the Site in a fraudulent, abusive, or unlawful manner.
2. Products
We sell water filtration products and related accessories.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, availability, and other information displayed on the Site are accurate.
However, we do not guarantee that all information will always be complete, current, or error-free. We may correct errors, update product information, change prices, modify specifications, or discontinue products where reasonably necessary.
3. Product Use
You are responsible for using products in accordance with the instructions, warnings, limitations, and other information provided with the product.
Water filtration products should not be used in a manner inconsistent with their intended purpose or stated specifications.
Product performance may depend on factors including water quality, source conditions, maintenance, storage, usage, and replacement of applicable filter components.
You should not rely on a product beyond its stated capabilities or use it as a substitute for professional water testing, treatment, or emergency guidance where such services are appropriate.
4. Orders
By placing an order, you agree to provide accurate, current, and complete billing, payment, and shipping information.
Submission of an order does not guarantee acceptance.
We may refuse, limit, or cancel an order where reasonably necessary, including because of:
- Product availability
- Pricing or listing errors
- Payment authorization problems
- Suspected fraud
- Misuse of promotions or discount codes
- Unusually large quantities
- Suspected unauthorized resale
If we cancel an order after payment has already been collected, we will refund the applicable amount.
5. Pricing and Payment
Prices displayed on the Site are shown in the currency indicated at checkout.
Shipping charges, taxes, discounts, and the final order total will be displayed during checkout where applicable.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for your order.
We reserve the right to correct pricing, calculation, or listing errors.
6. Promotions and Discount Codes
We may offer promotional prices, discount codes, bundles, free shipping offers, or other special promotions from time to time.
Unless expressly stated otherwise, promotional offers:
- May be subject to expiration dates or eligibility requirements
- May not be combined with other offers
- Cannot be exchanged for cash
- Cannot be applied retroactively to previous purchases
- May be limited to one use per customer or household
We reserve the right, where permitted by law, to refuse, cancel, or limit a promotion where we reasonably believe there has been fraud, abuse, manipulation, unauthorized sharing, or other misuse of the offer.
7. Shipping and Delivery
Shipping destinations, rates, delivery estimates, and applicable free-shipping thresholds are described in our Shipping Policy and at checkout.
Delivery times are estimates unless expressly stated otherwise. Delays may occur due to carriers, weather, holidays, high shipping volumes, customs where applicable, or other circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address.
8. Returns and Refunds
Returns, refunds, exchanges, and damaged or defective products are handled in accordance with our Return and Refund Policy.
Eligible returns must be requested within the applicable return period and may be subject to the conditions described in that policy.
9. Used Water Filtration Products
Because water filtration products may come into contact with water and other substances, used products may be subject to additional return, hygiene, safety, or product-integrity considerations.
If you wish to return a product that has been used, please contact us before sending it back so we can review the circumstances and provide appropriate instructions.
10. No Subscriptions or Recurring Billing
Unless clearly stated otherwise at checkout, purchases made through the Site are one-time purchases.
We do not charge recurring subscription fees unless you expressly agree to a subscription or recurring purchase option.
If recurring purchase options are introduced in the future, the applicable price, frequency, renewal terms, and cancellation conditions will be clearly disclosed before you agree to recurring charges.
11. Personal Use and Resale
Products purchased through the Site are intended primarily for personal use.
You may not purchase products for unauthorized commercial resale, redistribution, export, or other commercial purposes without our permission.
We reserve the right to limit quantities or cancel orders that we reasonably believe are intended for unauthorized resale or distribution.
12. Product Appearance and Specifications
We make reasonable efforts to accurately display products and packaging on the Site.
Product packaging, labels, colors, dimensions, components, design details, or other visual characteristics may occasionally differ from images shown on the Site because of manufacturing updates, screen settings, photography, or reasonable product revisions.
Minor variations that do not materially affect the intended function of a product will not necessarily constitute a defect.
13. Product Performance and Water Conditions
Water filtration performance may vary depending on the source and quality of the water being treated, the condition of the product, maintenance, flow rate, usage, storage, and other environmental factors.
You are responsible for determining whether a product is suitable for your intended use and for following all product instructions.
We do not guarantee that any product will make every water source safe to drink unless such a capability is expressly stated in the applicable product specifications.
14. Intellectual Property
The Site and its content, including text, product descriptions, photographs, graphics, logos, branding, designs, videos, and other materials, are owned by us or used with permission and may be protected by intellectual property laws.
You may use the Site for personal, non-commercial purposes.
You may not copy, reproduce, republish, distribute, modify, sell, exploit, or commercially use Site content without our prior permission, except where permitted by law.
15. Reviews, Feedback, and Other Content
If you submit a review, testimonial, feedback, photograph, comment, or other content to us, you confirm that you have the right to provide that content.
You may not submit content that is unlawful, fraudulent, defamatory, threatening, infringing, deceptive, or otherwise inappropriate.
Where permitted by law, by submitting content to us you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with our business and marketing.
16. Third-Party Services
We may use third-party services to operate the Site and our business, including ecommerce platforms, payment processors, shipping providers, analytics services, advertising services, and customer support tools.
Third-party services may be governed by their own terms and privacy practices.
17. Third-Party Links
The Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services that we do not control.
18. Site Availability
We do not guarantee that the Site will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend, modify, or restrict access to all or part of the Site for maintenance, security, technical, legal, or business reasons.
19. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.
We do not make warranties regarding uninterrupted access, complete accuracy, or error-free operation of the Site.
Products are subject to any warranties expressly stated with the product and any rights that cannot lawfully be excluded.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot lawfully be excluded or limited.
20. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from your use of the Site or products, except where such liability cannot lawfully be excluded.
We are not responsible for losses caused by misuse of a product, failure to follow instructions, unauthorized modification, improper maintenance, or use outside the stated product specifications, except where applicable law provides otherwise.
Nothing in these Terms limits or excludes liability for matters where limitation or exclusion would be prohibited by applicable law.
21. Consumer Rights
Nothing in these Terms is intended to waive, restrict, or exclude any mandatory consumer rights available to you under applicable law.
If applicable law provides you with rights that conflict with these Terms, those mandatory legal rights will apply.
22. Fraud and Abuse
We reserve the right to investigate suspected fraudulent, abusive, deceptive, or unauthorized activity involving the Site, orders, promotions, returns, refunds, or payment methods.
Where permitted by law, we may refuse or cancel orders, restrict access, deny promotional benefits, or take other reasonable action to protect our business and customers.
23. Disputes
If you have a concern regarding an order, product, refund, or use of the Site, we encourage you to contact us first so that we can attempt to resolve the issue.
You can contact us through our Contact page.
These Terms and any disputes relating to them will be governed by applicable law, including any mandatory consumer protection laws that apply to you.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the Site, violation of these Terms, or infringement of another person's rights.
25. Termination
We may restrict or terminate access to the Site where reasonably necessary, including in cases of fraud, abuse, unlawful activity, security threats, or material violation of these Terms.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, business practices, legal requirements, or Site functionality.
Any updated version will be posted on the Site with a revised “Last updated” date.
27. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
28. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or terms displayed on the Site, constitute the applicable terms governing your use of the Site and purchases from us.
29. Contact Us
If you have questions about these Terms, please contact us through our Contact page.